HAVEN HAIR


HAVEN HAIR

HAVEN HAIR


________________POLICY_________________

At Haven Hair, we have established the following Policy
To maintain the highest level of service and fairness to all clients and staff, we kindly request your understanding and cooperation, as it significantly impacts business operations, your consideration is greatly appreciated.

At Haven Hair, we understand that unforeseen circumstances may arise, requiring changes to your appointment. Please be advised that any,
-CANCELLATION
- RESCHEDULING
-SERVICE CHANGES TO YOUR SCHEDULED APPONTMENT,
Must be made prior to 24hrs notice, failure to do so will result in a service fee.

#Appointment Policy
- Cancellation/Rescheduling: 24-hour notice required to avoid service fee.
- Booking Deposit: 50% for haircut services and $100 for colour services booked, non-refundable if cancelled or rescheduled within 24 hours.

# Confirmation and Reminders
- Appointment Confirmation: An automated SMS reminder is sent 48 hours prior to appointment.
Please respond with a “Y” or “N” to secure your appointment.
-Response prior to 24hrs to your appointment time.
-Haven Hair reserves the right to cancel unconfirmed appointments within 24 hours.

# No-Show Policy
- No-Show Fee: 100% of service total, plus forfeiture of booking deposit.

# Arrival and Session
- Late Arrival: Classified as a no-show if over 10 minutes late.
- Session Time: Original service fee applies, with possible adjustment for remaining timeframe.
-Please arrive alone and on time for your appointment, allowing time for travel and parking.

# Health and Safety
- Illness: Stay Home. Reschedule if feeling unwell. If you arrive showing symptoms of illness, Haven Hair reserves the right to cancel appointments for health and safety reasons.
- Inappropriate Behavior: Haven Hair reserves the right to refuse service.

# Personal Items and Children
- Responsibility: Clients are responsible for personal belongings and children.
- Damages: Clients are liable for damages to salon and stylist property.
- All children are always accompanied by adults and carefully monitored.

# Pricing Policy
- Transparent Pricing: Quotes are available and can be provided at booking; prices displayed on Haven Hair Price list are "starting prices".

# Privacy Policy
- Data Protection: Haven Hair maintains client privacy and security in accordance with the Privacy Act 1988.

Payment Methods:
- Cash
- Eftpos
- Visa
- Mastercard
- Amex
1.8% transaction fee
_________________________________________

PRODUCTS I USE AND RECOMMEND
I proudly use NAK for Professional and retail.
KEUNE
*NAK is Australian owned and made, vegan friendly, Animal cruelty free, sulfate and
paraben free. Nak also reaches our green thumb salon with environmentally friendly.
recyclable packaging, certified Inks, papers and materials.

*ORILAB - by NAK is a luxury Organic hair care collection built upon the foundations of
Clean Beauty Science.
-ORI Lab Range is plant-based and cruelty free with a focus on Organic and clean Beauty ingredients.

*OLAPLEX
Olaplex repairs all types of hair damage such as, Thermal, chemicals, mechanical,
environmental and pollution damage.

HAVEN HAIR

JASMINE

HAVEN HAIR

COLOUR PACKAGES

ADD-ONS & TREATMENTS

FOILS

TINT

TONERS

LADIES

STYLING

MEN

CHILDREN

SENIORS

**PLEASE READ BEFORE BOOKING ! ------>

HAVEN HAIR

HAVEN HAIR

108 Harbour Drive, shop 3, Coffs Harbour, Coffs Harbour, NSW, 2450

02 66514932

Tuesday
Wednesday
Thursday
Friday
9:00am - 6:30pm
9:00am - 6:30pm
9:00am - 6:30pm
8:00am - 2:00pm

HAVEN HAIR

HAVEN HAIR

108 Harbour Drive, shop 3, Coffs Harbour, Coffs Harbour, NSW, 2450

02 66514932

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